• Your online purchase may be returned for refund, exchange, or credit note within 30 days from the date of purchase, provided the product is returned in original condition with no evidence of wear such as makeup, scuff or food/drink stain(s) present
• A receipt must be provided if change of mind occurs.
• Merchandise must be returned in original packaging.
• Product exchanges are ‘like for like’ and subject to availability at the time the item is returned.
• Merchandise purchased during sales or promotions is eligible for exchange or an online St Malo Credit Note ONLY if the reason for the return is ‘change of mind’.

If you believe you have met these conditions, kindly initiate a St Malo Return/Exchange through this link:  Create A Return

Kindly prepare the following details before processing a St Malo Return/Exchange:

• Photo of the item you received (If you received a damaged one, kindly focus the camera on the issue).
• Brief explanation of the damage, defect, or wrong item and what you need. Including the above information will allow us to make the correction faster.
• Your order number

Please allow 3-5 business days for refunds to post back to your original payment method after the refund has been processed. Other banks process the refunds up to 15 business days, you may contact them directly to inquire about your refund